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Cookie Policies

Downloadable document

1. INTRODUCTION

This Cookie Policy establishes the guidelines for the use of cookies and similar technologies on the Arena Hotéis website. This document complements the Privacy Policy and aims to inform users about the collection, storage, and use of data through cookies during website navigation.


The use of cookies aims to provide an optimized Browse experience, enable proper website functionality, and collect statistical information to improve the services offered.


2. DEFINITION OF COOKIES

Cookies are small text files stored on the user's device (computer, tablet, or smartphone) during internet Browse. These files contain information that allows the device to be recognized on subsequent visits, regardless of changes in IP address or geographic location.

Cookies are installed both by the visited website and by third parties with whom the site maintains a technical or commercial relationship. These files enable the monitoring of user activities, including access location, connection time, device used, operating system, browser, pages visited, number of clicks, and behavioral Browse patterns.


It is important to note that the website can be accessed without enabling cookies; however, disabling them may compromise the proper functioning of certain features.


3. CONSENT FOR COOKIE USE

Consent for the use of cookies is obtained by accepting the notice displayed upon first access to the website. By agreeing to the notice, the user expressly authorizes the installation and use of cookies as described in this policy.

Users retain full control over cookie settings and can configure their browsers to delete, refuse, or be notified about cookie installation. Additionally, it is possible to manage cookie preferences directly on the website at any time.


4. CLASSIFICATION OF COOKIES


4.1 Classification by Duration

Session Cookies: Designed to collect and store data exclusively during the user's active session, being automatically removed when the browser is closed.


Persistent Cookies: Remain stored on the device for a determined period and can be removed by the user. These cookies enable individual visitor identification through non-personal information generated by the website itself.


4.2 Classification by Origin

First-party Cookies: Sent to the user's device directly by the visited website.

Third-party Cookies: Sent to the user's device by the visited website but managed by third-party entities.


5. COOKIES USED ON THE WEBSITE


Analytics Cookies


5.1. Cookie _sp_id.35c1

  • Cookie Name: _sp_id.35c1;
  • Data Collected: Number of visits, timestamp of the first visit, timestamp of the current visit, timestamp of the last visit, and the current session ID;
  • Function: Analytical cookie used for tracking and analyzing user behavior on the site, allowing identification of Browse patterns and visit frequency;
  • Validity Period: 24 hours (Persistent);
  • Classification: Analytical;
  • Origin: Third-party;


5.2. Cookie _sp_ses.35c1

  • Cookie Name: _sp_ses.35c1;
  • Data Collected: Timestamp that differentiates different visits;
  • Function: Analytical cookie responsible for distinguishing and separating different user visit sessions, allowing behavior analysis per session;
  • Validity Period: 24 hours (Persistent);
  • Classification: Analytical;
  • Origin: Third-party;


Personalization Cookies


5.3. Cookie dm_last_page_view

  • Cookie Name: dm_last_page_view;
  • Data Collected: Timestamp of the last page view;
  • Function: Personalization cookie used to apply personalization rules based on the last page viewed by the user;
  • Validity Period: 1 year (Persistent);
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


5.4. Cookie dm_last_visit

  • Cookie Name: dm_last_visit;
  • Data Collected: Timestamp of the last visit;
  • Function: Personalization cookie that records the user's last visit, used to apply personalization rules based on the time elapsed since the last visit;
  • Validity Period: 1 year (Persistent);
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


5.5. Cookie dm_this_page_view

  • Cookie Name: dm_this_page_view;
  • Data Collected: Timestamp of the current page view;
  • Function: Personalization cookie that records the moment of the current page view, used to apply personalization rules based on real-time Browse behavior;
  • Validity Period: 1 year (Persistent);
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


5.6. Cookie dm_timezone_offset

  • Cookie Name: dm_timezone_offset;
  • Data Collected: Browser time zone;
  • Function: Personalization cookie that stores information about the user's time zone, allowing content and functionalities to be customized based on temporal location;
  • Validity Period: 1 year (Persistent);
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


5.7. Cookie dm_total_visits

  • Cookie Name: dm_total_visits;
  • Data Collected: User visit counter;
  • Function: Personalization cookie that maintains a counter of the total number of user visits, used to apply personalization rules based on access frequency;
  • Validity Period: 1 year (Persistent);
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


5.8. Cookie DM_SHOW_ONCE_COOKIE

  • Cookie Name: DM_SHOW_ONCE_COOKIE;
  • Data Collected: Pop-up name;
  • Function: Personalization cookie used to control the display of elements that should appear only once to the user, avoiding unnecessary repetitions;
  • Validity Period: Session duration;
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


Pop-up Cookies


5.9. Cookie dm_showed

  • Cookie Name: dm_showed
  • Data Collected: Pop-up name;
  • Function: Cookie used to control the display of specific pop-ups, recording which pop-ups have already been shown to the user to avoid repetitions;
  • Validity Period: Session duration;
  • Classification: Profiling for personalization rules;
  • Origin: First-party;


Affiliation/Authentication Cookies


5.10. Cookie SESSION

  • Cookie Name: SESSION;
  • Data Collected: User ID (anonymous);
  • Function: Technical session cookie used for authentication and maintaining the user's session during website navigation;
  • Validity Period: Session duration;
  • Classification: Technical;
  • Origin: First-party;


5.11. Cookie da_dest

  • Cookie Name: da_dest;
  • Data Collected: User ID (anonymous);
  • Function: Technical cookie used for authentication and temporary user identification, maintaining identification information for a limited period;
  • Validity Period: 10 minutes (Persistent);
  • Classification: Technical;
  • Origin: First-party;


6. BROWSER CONFIGURATION


The use of cookies is subject to user approval during browser installation or update. This approval can be revoked through content and privacy settings available in the browser used.


The user can delete or refuse all or some cookies through browser settings or directly on the website. Procedures vary depending on the browser used:


It is also important to note that modern browsers implement limitations on cookie duration: Google Chrome limits cookies to 400 days, while Safari limits them to 7 days if the user does not return to the website.


7. UPDATES AND CONTACT


For clarification regarding this Cookie Policy, please contact us via email: dpo@arenahotel.rio

This policy may be updated periodically to reflect changes in cookie practices or compliance with legal requirements.


Last updated: July 21, 2025